| Issue ID | 1295665 |
| Internal NHTSA # | 10882372 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN HYBRID |
| Model Year | 2010 |
| File date | 23/06/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | While merging into traffic on the interstate, my car (2010 mercury milan hybrid) suddenly lost power and displayed the "check engine light" as well as the "wrench symbol light". I activated my emergency lights and exited the interstate at the next exit. After turning off the car and waiting for 5 minutes, i restarted the car. Only the check engine light was still displayed. After testing the power of the car in the parking lot and it seemed okay, we went back on the interstate to return to our hotel. After researching the problem on the internet and finding multiple incidents similar to our problem, we looked for an area ford dealer to repair the car (we were on vacation over 500 miles from home.) the next day while driving to the ford dealer for repair, the car did the same thing - while merging into traffic on an interstate, the car lost power and would not accelerate and displayed the wrench symbol. The check engine light had never gone off since illuminating the day before. After stopping the car along the interstate and turning it off and back on, the car had adequate power for the remaining trip to the ford dealer. The diagnosis at the dealer was a faulty throttle body failure. The service manager said my car's vin was not included in ford's customer satisfaction program 13n03 even though it was similar age/model of the other cars in the program. I believe my car should be included in this program. The situation caused by the throttle body failure could lead to severe injury or death while driving on an interstate. |
| Vehicle Mileage at Failure | 115800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PANAMA CITY BEACH, FL |
| VIN pattern | 3MEDM0L39ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |