| Issue ID | 1110055 |
| Internal NHTSA # | 10632974 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN HYBRID |
| Model Year | 2010 |
| File date | 02/09/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | While driving the vehicle on the highway on 9/2, the wrench warning light came on and the car lost power and started shaking. We had to dodge traffic to limp off the road and stopped the engine. Upon starting again, the warning light was cleared and we hesitantly drove home. We called the local ford dealership and were told that if the light came on again, to not shut off the engine and to drive directly to the dealership. The next day (9/3) my wife was driving the car alone and the warning came on again, she lost speed and the vehicle started shaking badly. She limped as safely as she to the dealership and was told she had to leave the car there because it was unsafe to drive. The following day (9/4) we were told that the throttle body (etb) needed to be replaced. Because we needed the car for a doctor's appointment and because the car was "unsafe to drive", we authorized them to replace the etb. After researching the issue, we found that the etb was exactly the same one that was part of the nhtsa investigation, which included the escape/ mariner hybrids, but surprisingly did not include the fusion/milan hybrids. To preclude a massive recall, ford launched a customer satisfaction program that blatantly excluded the fusion/ milan hybrids, even though they use the identical defective etb. As part of the customer satisfaction program, ford issued extended warranties of 10 yr/150,000 miles for the etb. Since the same defective etb was used in the 2010 fusion/milan hybrids, it poses the same safety issue as in the other "covered" vehicles. As such, it should be further scrutinized by the nhtsa and/or subsequently covered by the same ford customer satisfaction program. Ford cleverly conceded to the program to preclude a massive recall and then blatantly excluded 40,000 to 50,000 fusion/milan hybrids, that are equally defective and unsafe. Nhtsa, please help. |
| Vehicle Mileage at Failure | 33150 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | TAVARES, FL |
| VIN pattern | 3MEDM0L38ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |