| Issue ID | 1233614 |
| Internal NHTSA # | 10786558 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN HYBRID |
| Model Year | 2010 |
| File date | 24/10/15 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | While driving in traffic, going straight and on a slight incline, at approximately 55 m. P. H., car suddenly lost power and went into limp mode. Vehicle malfunction and engine lights illuminated and vehicle would not exceed 40-45 m. P. H. On level grades and 20 on slight inclines. Managed to return car home. Took vehicle to dealer on 10/26/2015. When vehicle was restarted the malfunction light did not turn on and only the engine light remained illuminated. Car acted normal on trip to dealer. Told by dealer it was a throttle body issue. Researched and found out ford has extended coverage on this part for 10years and 150,000 miles. Ford bulletin 13no3. Was told by ford customer service hybrids were not covered even though it is the same part number. The coverage was based on where the car was manufactured and who the part supplier was. Oh really? They can tell me what specific part was taken out of the part bin and installed? This is a major safety issue and they should be made to cover all the vehicles exhibiting the same problem. Or does it take a large injury or loss of life number to get this to happen. From what i am seeing, there are plenty of hybrids with the same issue. |
| Vehicle Mileage at Failure | 76000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LEHIGHTON, PA |
| VIN pattern | 3MEDM0L37ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |