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2010 Mercury MILAN HYBRID Exterior Lighting Problems, Complaints and Defects

Issue ID	1153400
Internal NHTSA #	10679859
Manufacurer	Ford Motor Company
Brand	MERCURY
Model	MILAN HYBRID
Model Year	2010
File date	08/02/13
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	My 2010 mercury milan hybrid was purchased new in june, 2010. In february, 2013, the rear, passenger side tail light went out. I tried to buy a replacement bulb at an auto parts store only to discover there was no replacement part number in their books for my car. On february 8, 2013, the dealership told me the entire rear light assembly had to be replaced because it was a sealed system. I was fortunate that the work could be done under warranty at that time. Then in jan., 2015, a driver who had been behind me, kindly told me that the driver's side rear brake light was on all the time. There are numerous posts on the internet describing both problems (bulb burn out and brake lights staying on). Again, the entire light assembly had to be replaced by the dealership, this time at my expense. The replacement cost was $547. 59. On january 29, 2015, i phoned ford motor company to lodge a complaint and inquire about a recall on these inferior light assemblies, or monetary support from ford on this issue. I was told all complaints to the mfg. Are recorded and tracked, but the customer service rep. Was not aware of the problem. She could do nothing for me retroactively and suggested i call the dealership's service manager to see if he/she had any programs in place to help. (wouldn't those programs come from the mfg.??) i asked if the part had been redesigned and was told the dealership's service manager would have that information also. I then spoke to the dealership's service manager who told me the part number for the assembly has not changed, indicating the problems have not been addressed. It is totally unreasonable to have to pay almost $550. To change a failed tail light bulb, especially when the replacement assemblies have the same flaw and potential to fail again. I feel ford should correct the problem and recall the assemblies.
Vehicle Mileage at Failure	16699
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	EDGEWATER, MD
VIN pattern	3MEDM0L32ARXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

2B4GP44G7WR604522 3VVUX7B21RM131907 1N4AL3AP4DN419850 KMHPN81VP2U027889 LB37852D8SS153792 3BKDLB9X25F104654 1GC3KYCG6JZ279031 JM3KFBDM2L0735252 2FWJA3CG43AK73754 KNDPMCAC8L7815555 JM1BL1SF8A1103816 SALPV1445XA424189

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2010 Mercury MILAN HYBRID Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2010 Mercury MILAN HYBRID Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?