| Issue ID | 1092022 |
| Internal NHTSA # | 10616704 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MILAN HYBRID |
| Model Year | 2010 |
| File date | 06/06/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The car would inexplicably stop during driving and display the red triangle with the message stop safely intermittently soon after the time it was bought. But upon turning it off it would restart. The dealerships did not find anything to fix. The red triangle display and sudden loss of power while driving defect steadily worsened and became so frequent that it interfered with driving. But each time the car would restart and drive. It was again reported to your dealership when it was brought in for service at about 48,000 miles. Again i was told that there was no problem. On june 6, 2014 the car completely died on a busy route. Two good samaritans behind me stopped and helped bring the traffic to a halt. Then they helped push the disabled car onto a driveway before proceeding on their way. I escaped serious injury or even death, which may well have resulted if this had happened on a freeway. The car had to be towed in as it became non-responsive with no possibility of restarting it. Ford clarified that the hybrid battery cable is too short for the engine/transaxle movement and causes the hybrid battery to be destroyed as well. Neither the hybrid battery nor the hybrid battery cable are covered by the various warranties for this defect according to ford. *js |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST ORANGE, NJ |
| VIN pattern | 3MEDM0L35ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |