| Issue ID | 1094653 |
| Internal NHTSA # | 10618434 |
| Manufacurer | Ford Motor Company |
| Brand | MERCURY |
| Model | MARINER HYBRID |
| Model Year | 2008 |
| File date | 05/07/14 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I am concerned that the problems with the electric power steering system are not limited to a faulty torque sensor but to the overall power steering system which may create the potential for other steering emergencies. As a result, i am providing the following report should you receive similar complaints from other drivers of ford vehicles about worn parts of the power steering column which affected driving. While stationary in a parking lot, after turning on the ignition a sound like a quick pop occurred. After starting to drive and turning the steering wheel to the right, a knocking sound such as that of a small hammer happened several times. Turning the steering wheel to the left produced a rubbing sound and minor resistance. There also was a constant squeaking in the rotation of the left front wheel which existed prior to the above occurrence. These conditions continued to occur. On july 9, 2014 the dealer replaced the 8l8z-38676-e steering shaft joint connector. (i was unaware of recall 14s055 at the time.) on the trip home, the steering wheel constantly squeaked while turning to the left. Responding to the electronic power steering recall 14s055 on 2008-2011 ford vehicles and a remedy for the squeaking, returned to the dealer on august 1, 2014. Electric steering upgrade performed. Squeaking seems to be remedied by replacing sway bars and 1 tie rod. Thank you for your attention to this matter. |
| Vehicle Mileage at Failure | 48000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SUMMIT, NY |
| VIN pattern | 4M2CU39H28KXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |