| Issue ID | 1721610 |
| Internal NHTSA # | 11390987 |
| Manufacurer | Daimler Vans USA, LLC |
| Brand | MERCEDES-BENZ |
| Model | SPRINTER 4500 |
| Model Year | 2019 |
| File date | 28/01/21 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Traveling down the highway at 65 mph, the wheels started shaking violently, and within 5 seconds, the power steering assist completely failed. It took excessive strength to steer the vehicle to safety. Mercedes-benz is refusing to cover the repair on the 15-month old van that has 43000 miles on it. The issue has been identified as a failed electric actuator. |
| Vehicle Mileage at Failure | 43000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLATTEVILLE, CO |
| VIN pattern | WD3PF4CC1KPXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |