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2019 Mercedes-Benz SPRINTER 2500 Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1677828
Internal NHTSA #	11341715
Manufacurer	Daimler Vans USA, LLC
Brand	MERCEDES-BENZ
Model	SPRINTER 2500
Model Year	2019
File date	14/03/20
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	This vehicle is equipped with some sort of wind sheer warning system that detects cross winds and suddenly slams on the brakes, when you least expect it. I was driving the speed limit on i-40 in arizona at 75 mph on cruise control, and was passing a truck in the left lane. It was a somewhat windy day, but i was dealing with the wind as any normal driver would do, by steering into the wind a bit, and dealing with gusts as they arose. As soon as the nose of my vehicle passed the front of the truck, my van suddenly braked without warning. I did not expect it and the car behind me did not either. I suddenly grabbed the wheel with both hands, and tried to correct the steering, not knowing what what going on, and nearly veered off the road. The van swerved next to this truck, right to left in the lane, and i battled to regain control when this unexpected sudden slamming on the brakes randomly happened that i did not do. This sudden brake-slamming occurred at least 5 more times in this 4 hour trip. This is something that you don't expect and when you are driving and conversing with someone and suddenly the brakes are sharply applied while you are on cruise control, without any sort of warning. This is a very serious and potentially life-threatening problem. I called mercedes and they said there was nothing they could do about the problem. I asked them to turn this feature off, and they told me that they could not do anything about it, and more or less implied that we had to "live with it". This has also happened to one of my other drivers that routinely drives this vehicle as well. And he reacted in the same violent way that i did, trying to overcompensate for this sudden and unplanned braking. This is going to kill someone for sure if we cannot get it turned off. It is a very dangerous feature to have on a vehicle!.
Vehicle Mileage at Failure	15000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	LAS VEGAS, NV
VIN pattern	WD4PF1CD9KTXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	75
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

PMHGM6660ED102886 1GKFK66U72J114158 WDD2050772R488244 1HD1CAP11PY215445 WDCED2EB1JA098039 WDB9071552N025527 1J4RR6GT5BC535451 ZFA25000002H49908 5UXKR2C52E0C01294 3GNAL2EK6ES537528 JYA3UL031YA003200 W1NYC7GJ3NX449732

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2019 Mercedes-Benz SPRINTER 2500 Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2019 Mercedes-Benz SPRINTER 2500 Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?