| Issue ID | 1681091 |
| Internal NHTSA # | 11344196 |
| Manufacurer | Daimler Vans USA, LLC |
| Brand | MERCEDES-BENZ |
| Model | SPRINTER 2500 |
| Model Year | 2019 |
| File date | 09/08/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | This afternoon (2020-08-09) the power steering system on my van failed. No warning, no warning lights on the dash. Just a sudden desire to not want to go round a corner and plow straight on just as i was entering a twisty mountain canyon with precipitous drops (lee hill dr, boulder, co). Luckily i was able to hold the curve (at the limit of my arm strength) and not run off the road. My wife would not have been able to hold it. This could have been deadly. Once i realized i lost power assistance, i was able to turn around and head back home. I'm not sure this is a blessing but i'm so happy it failed right at the start of the canyon and not when there was a 500ft drop beside me. I was able to drive the van home, as i was just physically strong enough to turn the steering wheel to navigate intersections however, it was a close call to needing a tow truck. On twisty roads the van is essentially underivable. Once safely parked i noticed fluid pooling under the van and it has sprayed throughout the engine bay so this looked like a hydraulic hose or clamp failure. |
| Vehicle Mileage at Failure | 3600 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOUISVILLE, CO |
| VIN pattern | WD4FF0CD5KTXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |