| Issue ID | 1684637 |
| Internal NHTSA # | 11350944 |
| Manufacurer | Mercedes-Benz USA, LLC - DBA Sprinter |
| Brand | MERCEDES-BENZ |
| Model | SPRINTER 2500 |
| Model Year | 2016 |
| File date | 24/08/20 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | We received a safety recall (nhtsda #19v004) indicating the passenger-side airbag is affected by this recall based on the defect decision of tk holdings, inc. ("takata"). At the time we were battling cancer and the corona virus, so we did not get it serviced and it remained in the storage. In the meantime we received numerous calls to bring it in for service, but did not have the time to get it out of storage and drive 400 miles to get the recall fixed. Now that we have the time, we called mercedes dealer and main company, but they indicate the recall disappeared even though we have a letter and received many calls prior to get it changed out. The letter indicates "the defect in your passenger-side airbag inflator may cause the inflator housing to rupture. A passenger-side inflator rupture during deployment could result in metal fragments striking the front passenger or other occupants, possibly causing serious injury or death." so we are concerned. How did mercedes make this disappear without correcting the problem? |
| Vehicle Mileage at Failure | 14000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HAYS, KS |
| VIN pattern | WDAPF4CC6G9XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |