| Issue ID | 912256 |
| Internal NHTSA # | 10452279 |
| Manufacurer | SPRINTER ENGINEERING & COMPLIANCE SUPPOR |
| Brand | MERCEDES-BENZ |
| Model | SPRINTER 2500 |
| Model Year | 2010 |
| File date | 15/03/12 |
| Component | FUEL SYSTEM, DIESEL |
| Product type code | VEHICLE |
| Description of the problem | Our 2010 mercedes-benz (mb) 2500 sprinter van at 57,000 had a check engine light turn on. We took it to the dealer and they rest the computer and took it for a test drive. Upon returning from the test drive they told us everything was fine. Two days later the light turned on again and the motor runs rough. I took it back into the dealer and the next day they said my problem was a sensor in the adblue tank. To fix the problem the tank, sensor and wiring harness must be replaced at a cost of $2200. 00. Adblue is the name for the mb diesel exhaust after treatment system that injects def to into the exhaust. Mb has already issued a service campaign for a similar issue. That number of that service campaign is 201009005. When i called md @ 1-877-762-8267 they looked into my problem and told me that all though my problem was similar to the one in the previous service campaign my issue is not covered by it. My issue is that the engine has a 5year 100,000 mile warranty and this is an integral part of the engine; but it is not under warranty. Please look into this and see how many others have had this issue. I think mb should have to fix the problem for everyone. Thank you. *js |
| Vehicle Mileage at Failure | 57000 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUGUSTA, GA |
| VIN pattern | WD3PE8CC9A5XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |