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2015 Mercedes-Benz S550 4MATIC Unknown Or Other Problems, Complaints and Defects

Issue ID	1669136
Internal NHTSA #	11330309
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES-BENZ
Model	S550 4MATIC
Model Year	2015
File date	05/06/20
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	This car was purchased in charlotte nc in winter of 2018. In november of 2019, while driving down the road with no cars in site, we heard a loud pop. We couldn't figure out what the noise was because it sounded like a rock hit the windshield but we didn't see anything. We couldn't figure out where a rock could have come from as their were no cars on the road. That afternoon we pulled back the roof screen to find that the glass panoramic roof had cracked all of the way back. The crack started in the upper left corner of the car in the curve of the top. The crack started right where the windshield and the roof come together. Mercedes convinced us that something had to have hit it. We made a claim on our insurance and $10,500 later, the top was replaced. 5 months later as we were pulling out of our driveway onto a 2 lane country road, we heard the same noise and again, pulled the shade back to see the roof had cracked once more. Between the two incidents, the car has only been driven 600 miles. The car is hardly ever driven and stays covered up in a climate controlled garage 99% of the time. Nothing has hit the top and broken the glass. The top broke in a wavy pattern just like before. Their is obviously a structural problem as the glass is a structural part of the car. These are obviously stress related and i have spoken to other owners of these cars who have had the same issue and mercedes will not stand behind these repairs. They make you believe you are in some way responsible for this defect. I cannot keep filing an expensive panoramic roof replacement on my insurance, now i'm at the point to where i'm afraid to drive the car due to the roof possibly breaking. This is unbelievable that a $150,000 car would have this sort of problem.
Vehicle Mileage at Failure	11400
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	CONCORD, NC
VIN pattern	WDDXJ8FBXFAXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	35
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WA1AAAFYXM2102155 JMZER893600121994 SJNFCAJ10U2784395 VF1JZ14B647702666 MNCLSFE40AW822104 3N1AB8DV0SY255035 X9FPXXEEDPBL83088 WBAHU1708H5J00149 JMZEC13C200200069 2HGFB6E5XDH707248 AFAWXXMJKW5R01484 KMHEC41CBCA330048

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2015 Mercedes-Benz S550 4MATIC Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2015 Mercedes-Benz S550 4MATIC Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?