| Issue ID | 1685570 |
| Internal NHTSA # | 11351654 |
| Manufacurer | Mercedes-Benz USA, LLC - DBA Sprinter |
| Brand | MERCEDES-BENZ |
| Model | METRIS |
| Model Year | 2016 |
| File date | 13/09/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | On 9/13/18 while driving us95 in nevada , the power steering assist failed while crossing center line rumble strips to pass. There was a warning tone and an error message appeared on instrument cluster. There was no power assist. This was in the middle of the desert, so i continued driving. After stopping for a bathroom break, the steering worked again when i started the van. Minutes later, it failed again. I continued to a gas station. After restarting the van, the steering assist worked again until i got home. I took it to mercedes. The entire steering rack, electric motor, and control module were replaced. On 9/19/2019 on the same stretch of us95 in nevada, while crossing the center line rumble strips to pass, the power assist failed again. I pulled over, removed the key, closed the doors. 5 minutes later, i restarted and the steering was fine. On 8/9/2020 on i80 approx 30 miles west of salt lake city, in a construction zone, lanes were shifted to the left and then right. While moving left across uneven concrete, the power steering assist failed again (warning tone + error message). I pulled over at the next off ramp, turned off the van, removed the keys and waited 5 minutes. After restarting, the power steering assist worked again. I described my problem at https://www. Metrisforum. Com/threads/power-steering-malfunction-message. 9827/ (i am user tree95). User exvanagon describes the same issue crossing an expansion joint. User rrasmuss@bellsouth. Net describes the same thing on rumble strips. User vanz created a new thread: https://www. Metrisforum. Com/threads/power-steering-malfunction. 9538/ his occurred crossing a cattle grate. User doubledeuce has had the same failure. |
| Vehicle Mileage at Failure | 41000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PENN VALLEY, CA |
| VIN pattern | WD3PG2EA3G3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |