| Issue ID | 1594164 |
| Internal NHTSA # | 11245402 |
| Manufacurer | Mercedes-Benz USA, LLC - DBA Sprinter |
| Brand | MERCEDES-BENZ |
| Model | METRIS |
| Model Year | 2016 |
| File date | 01/08/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2016 mercedes-benz metris. While operating the vehicle, the check engine indicator remained illuminated, the vehicle drove roughly, and the vehicle was difficult to start. The vehicle was taken to grand blanc mercedes-benz (9099 holly road, grand blanc, mi) where it was diagnosed that the engine timing chain was damaged. The vehicle was repaired. The contact indicated that the failure recurred 98,000 miles later. The manufacturer was not notified. The contact indicated that the same failure occurred with two other vehicles of the same type in the company's fleet. The manufacturer was not notified. The failure mileage was 32,000. *bf*jb |
| Vehicle Mileage at Failure | 32000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | BYRON CENTER, MI |
| VIN pattern | WD3PG2EA6G3XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |