| Issue ID | 1639176 |
| Internal NHTSA # | 11302318 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES-BENZ |
| Model | M166 |
| Model Year | 2010 |
| File date | 24/01/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | After driving the vehicle to work (approx. 35 miles) and then returning after the work day was complete, the vehicle would not start. We spoke with the manufacturers roadside assistance as well as the technician they dispatched to our location. We tried multiple solutions to our problem with no avail. The vehicle was towed to the dealership and upon investigation, the electronic steering lock mechanism had gone bad resulting in a need to replace this part. I have done research online as well as spoken to several members of the service department at the dealership who informed me that this was a growing issue. There are multiple complaints online of similar issues and the dealership says they are servicing 1-2 vehicles with this issue every day. With that type of volume, this seems to be an issue with the sourcing or manufacturing of this product. This is a very costly repair that seems as if it could have been prevented. |
| Vehicle Mileage at Failure | 136000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROSWELL, GA |
| VIN pattern | WDDKJ7CB4AFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |