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2017 Mercedes-Benz GLE350 Exterior Lighting Problems, Complaints and Defects

Issue ID	1365858
Internal NHTSA #	10968325
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES-BENZ
Model	GLE350
Model Year	2017
File date	13/03/17
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	Just bought a new 2017 gle with active led and adaptive high beam assist. Discovered a safety issue where the driver-side headlight will go into high beam when it should be in low beam, blinding oncoming traffic and cars in front. Because the lights are so bright, it's a huge safety concern. Note that it's not known to the driver, only those cars in front or oncoming that's it's happening, which may be why more complaints haven't been filed. Mercedes benz, richmond va tested other new gle's with similar lighting on their lot and all are having the same issue. They think it's an issue and tried to repair it. The repairs they tried did not work. A complaint was files with mercedes benz usa, who recognized it as the first time they heard of this issue. It was elevated to the higher ups and engineering team. Upon further review they came back and said this was normal operation of the adaptive system and that they were not going to do anything further. I find this to be unacceptable as it's a safety issue for other drivers. I have a video i can share that shows what
Vehicle Mileage at Failure	3200
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	RICHMOND, VA
VIN pattern	4JGDA5HB0HAXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
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Location of tire code
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Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

2GNAXHEV3M6150207 WDC2511222A103462 5Y4AJ30Y09A002113 SALMH13468A274042 WMWZF32070TZ02984 1FTFW1EV6AFC28859 SALVA2BNXGH115426 WAUZZZ4MXKD024040 5N1AL0MM3GC526779 PN1K88CD206102008 JSAAP41A752111357 1N4BL4AV5KC228519

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2017 Mercedes-Benz GLE350 Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2017 Mercedes-Benz GLE350 Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?