| Issue ID | 1400045 |
| Internal NHTSA # | 11015084 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES-BENZ |
| Model | GLE350 |
| Model Year | 2016 |
| File date | 11/04/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2016 mercedes-benz gle350. The contact received notification of nhtsa campaign number: 17v241000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (mercedes-benz of jacksonville located at 10231 atlantic blvd, jacksonville, fl 32225; (866) 955-5901) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 770-705-0600 and confirmed that the parts were not available for the recall remedy. The contact had not experienced a failure. Vin tool confirms parts not available. ... Updated 10/03/17 *bf updated 10/26/2017*js |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | JACKSONVILLE, FL |
| VIN pattern | 4JGDA5JB9GAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 20/05/16 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | FIELDS MERCEDES |
| Dealer's telephone number | 904-777-5900 |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |