| Issue ID | 1390098 |
| Internal NHTSA # | 11003685 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES-BENZ |
| Model | GLE350 |
| Model Year | 2016 |
| File date | 06/07/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I received a recall letter from mercedes benz regarding the safety of my vehicles power steering which could go out at any time, changing from automatic to manual control. The letter stated "the power steering assist may deactivate, increasing the risk of a crash." i called mercedes benz usa and was told they could not guarantee 100 % that the car was safe to drive. They stated they have no parts to fix problem and would send another letter as parts become available. I explained i do mountain driving weekly which includes changing weather conditions thru out the year, therefore this response is not acceptable. I was told it was up to me if i chose to park the car and not drive it until they have parts (in a month or so). The gentleman told me they don't even know what the exact problem is. Mercedes benz usa does not offer any help for this situation. |
| Vehicle Mileage at Failure | 9888 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ANAHEIM, CA |
| VIN pattern | 4JGDA5HB6GAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |