| Issue ID | 1723769 |
| Internal NHTSA # | 11395556 |
| Manufacurer | Mercedes-Benz USA, LLC |
| Brand | MERCEDES-BENZ |
| Model | GLC300 |
| Model Year | 2017 |
| File date | 23/01/21 |
| Component | AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CA |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2017 mercedes-benz glc300. The contact stated while attempting to make a u-turn, she heard an abnormal sound. The contact stated no warning light was illuminated. The contact stated the following day, she noticed the steering wheel features including the horn and air bag were inoperable. The vehicle was taken to the local dealer hoffman lexus (750 connecticut blvd, east hartford, ct 06108, (860) 525-3987) and the dealer was made aware of the failure. The vehicle was taken to the local dealer new country mercedes-benz (1 weston st, hartford, ct 06120, (860) 278-2000) where it was diagnosed with needing the clock spring to be replaced. The vehicle had not been repaired as of yet. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SPRINGFIELD, MA |
| VIN pattern | WDC0G4KB3HFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |