| Issue ID | 1356544 |
| Internal NHTSA # | 10954937 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES-BENZ |
| Model | E350 |
| Model Year | 2016 |
| File date | 15/02/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | When accelerating from a stop, the 722. 9 7g-tronic automatic transmission sometimes get stuck in 1st gear. The engine speed almost instantaneously exceeds 5000 rpm. The car must be immediately driven off the road, the engine turned off and then restarted. The transmission will then shift properly until the next time it fails which could be at almost any time. This is a very common complaint which mercedes benz has known about for years. Only mercedes benz will repair the problem since they will not allow 3rd parties access to the repair parts. Their cost to repair is in excess of $2000. There is a pending class action lawsuit against mercedes benz for this ongoing issue: case 2:16-cv-00727-dsf-e. Charlie a. Jacquo-stevenson and corey r. Stevenson, on behalf of themselves and all others similarly situated, plaintiffs, vs. Mercedes-benz usa, llc, d defendant. |
| Vehicle Mileage at Failure | 138000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TUCSON, AZ |
| VIN pattern | WDBUF56J46AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |