| Issue ID | 1722397 |
| Internal NHTSA # | 11394574 |
| Manufacurer | Mercedes-Benz USA, LLC |
| Brand | MERCEDES-BENZ |
| Model | E350 |
| Model Year | 2016 |
| File date | 01/02/21 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | When i try to put the vehicle in park the car is stuck in drive or reverse. If the car is in reverse or if the vehicle is in drive and you use the gear selector to put the vehicle in park or change and gear the vehicle does not change the gear. I bought this vehicle certified preowned from mercedes-benz dealership in july 2019 the vehicle has less than 4000 miles on it since i bought it certified and this issue has occurred. This is a safety issue which could have injury and or death. The mercedes-benz dealer is stating there was a fault code with the shifter attached to the steering wheel and need to replace the entire module due to an electrical fault. The dealership is refusing to honor disrepair under a safety maintenance from the manufacture. I have escalated this matter to mercedes-benz executive relations. This issue has been ongoing for the past several months since last year. |
| Vehicle Mileage at Failure | 39000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALEXANDRIA, VA |
| VIN pattern | WDDHF8JB5GBXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |