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2011 Mercedes-Benz E350 Steering Problems, Complaints and Defects

Issue ID	1716069
Internal NHTSA #	11387079
Manufacurer	Mercedes-Benz USA, LLC
Brand	MERCEDES-BENZ
Model	E350
Model Year	2011
File date	30/12/20
Component	STEERING
Product type code	VEHICLE
Description of the problem	My vehicle is a 2011 e350 mercedes all a & b service from the same dealership parkplace mercedes. We are currently in a pandemic so i start my vehicle and drive it around once or twice a week. I stays in a sheltered parking garage area and last week i started my car drove up to my building ran in to get some gloves because i was going to store and when i returned to my vehicle it would not start. Parkplace mercedes service called back and stated they had to order the part and it would be here in 1-2 days and cost would be $1691 for new esl part & labor. I asked the service asst manager how much was the part and he told me $447. I called the parts department to see how much the part was and i was told $544 and only mercedes could do the job and parts are in stock. A bit confused i called and spoke with the parkplace manager off lemmon ave in dallas and i was told he was unsure if program key could be actioned by a after market dealer but would check and let me know. The asst manager called back and i advised of my confusion and he advised he would seek answers and call me back. I received a call back from the asst manager and was advised the 2 that was in stock was for 2 other vehicles that was having the same issue. My question is how is it legal for mercedes to advise they can only do the work on a vehicle i own? And addition if i were to get an after market shop to do the work and they have the equipment to reprogram the key, why can i not go to another shop? Is this information available in the manual in mercedes service books? This should be a easy recall because the technicians are not troubleshooting to see if the motor that is inside the esl can be replaced. I know it's a pandemic and revenue is at an all time low but lying to customers is not the correct approach. I sent an email and requested troubleshooting of esl of my vehicle. It could be a quick fix.
Vehicle Mileage at Failure	90000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	IRVING, TX
VIN pattern	WDDKJ5GB8BFXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

PP1KEA171GM100742 LH104000379100000 WVWZZZ9NZ7U008622 WF02XXERK2LL58837 RF3RA5652GT002643 TMAH3513AJJ019049 W0L0AHL0875150817 MMAJRKB40ED005051 JYA4BEE00NA001552 4S4SLDD63T3144503 6G1MK5U26DL822404 ZCGB320BAHV006165

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2011 Mercedes-Benz E350 Steering Problems, Complaints and Defects, Recalls and Failures

2011 Mercedes-Benz E350 Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?