| Issue ID | 1520747 |
| Internal NHTSA # | 11157264 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES-BENZ |
| Model | CLA250 |
| Model Year | 2017 |
| File date | 15/11/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I was driving on the toll road when out of no where i here a loud boom and crackle above my head. Almost like a firework when it goes off. I thought it was a gun shot. When i looked up my panoramic sunroof was gone. Nothing was driving in front of or beside me. Nothing hit my car. However mercedes says it's impossible and something hit it, but my insurance won't pay for the sunroof repair because of class action lawsuits. They say it is mercedes responsibility. However, mercedes basically called me a liar and refuses to replace the panoramic sunroof. They want to charge me $3200 to repair it. |
| Vehicle Mileage at Failure | 39381 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | KATY, TX |
| VIN pattern | WDDSJ4EB5HNXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |