| Issue ID | 1672920 |
| Internal NHTSA # | 11338033 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES-BENZ |
| Model | CLA250 |
| Model Year | 2016 |
| File date | 18/05/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | We have a 2016 mercedes c-300 vehicle that had a recall on the steering column concerning a latch bolt. Unknown if this recall pertains to the safety concern itself, after this fix the electronic communication system failed and causes this vehicle to lose power steering and would/can result in a crash. My family was traveling at speeds of nearly 70mph on the interstate and the entire steering system shut down forcing us to manually force the vehicle to the side of the road. When this fails, it will only steer straight ahead, if you are steering in any directions, you must force the steering wheel to right or left. Mercedes says their products often fails and this is acceptable. Everyone must understand when this fails this vehicle will only steer straight in the path it is going, if you fail to catch this in time, the vehicle will continue on the path to where the steering wheel is centered, if you do not catch this in time the force of the vehicle to stay on path is uncontrollable. The cost to repair is over $4300 and mercedes will not work to fix this or take notes to how serious this problem is. |
| Vehicle Mileage at Failure | 41000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BRIGHTON, MI |
| VIN pattern | 55SWF4KB4GUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |