| Issue ID | 1713647 |
| Internal NHTSA # | 11385248 |
| Manufacurer | Mercedes-Benz USA, LLC |
| Brand | MERCEDES-BENZ |
| Model | CLA250 |
| Model Year | 2016 |
| File date | 21/12/20 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My 2016 mercedes-benz c300 after undergoing the recommended maintenance via the mercedes-benz dealer, while driving down the public road lost power, the lost of power with no warning to me or any other drivers around me, the vehicle went from 45 mph to 10 mph this was due to a decentigrating piston, the vehicle manufacture advertised that the vehicle would cut power to protect the engine from causing it self further damage, this seemed like a great safety feature until it just happen, i had no control over the vehicle, it just seemed to take on a life of its own, the vehicles behind or adjacent to me had no warning that the vehicle would decrease the speed, so i had to muscle the care out of the swirling traffic, i was devistated that my car caused me such fear and dealing with the fact that the car could have killed me or some one else near me, i had the vehicle towed to the local dealer who had serviced the vehicle since it was new and the dealer explained that the piston in the internal combustion engine had decentagrated thus causing metal shavings to be distributed throughout the rest of the engine, and i would be charged for the total cost of the repair of the engine. It appeared that this should have been disclosed to the owner of the vehicle or placed in the owners manual, but the only response from mercedes was we change out these engines all the time they always blow engines, you can call mercedes-benz advocacy to discus the warranty from which i never receive a response. If the manufacture places know bad parts in to a vehicle and sales it to the public, then that manufacture should have to pay for the repairs of the customers vehicles either individually or thru a recall process. |
| Vehicle Mileage at Failure | 88000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HARVEST, AL |
| VIN pattern | WDDWF4JB8GRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |