| Issue ID | 1679690 |
| Internal NHTSA # | 11343136 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES-BENZ |
| Model | CLA250 |
| Model Year | 2015 |
| File date | 20/07/20 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | ml 250 blu tech diesel. 55,000 miles. Vehicle had been previously maintained only by mercedes benz and every recommended service had been completed timely by only mercedes benz. 1 month out of warranty and the car was inspected by mercedes 30 days prior and given a clean bill of health. No warning lights ever came on prior to or during the incident. This complaint is very similar to another on your website also involving the same parts. Vehicle was completely stopped at a major 4 way intersection. When i tried to make a left turn a horrible loud grinding noise was heard from the back of the vehicle. The vehicle just seized. When i tried to go shift into park, the brakes failed to work, steering was incredibly difficult. The car had to be pushed off the highway and towed to mercedes. Diagnoses was front drive shaft broken and 2 rear coil springs broken simultaneously. I have had many vehicles never had i heard of a drive shaft breaking at 55,000 and certainly never simultaneously with rear coil springs. The car is driven under normal circumstances, no towing no excessive weight, etc. Mercedes was contacted, the offered a 5% discount as a "good will" gesture but refused to stand behind their product and advised this was not part of a prior recall. They further stated when the car was checked 30 days prior the drive shaft and coil springs are not discover-able. |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MARLBORO, NY |
| VIN pattern | 4JGDA0EB9FAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |