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2014 Mercedes-Benz CLA250 Visibility Sun Roof Assembly Problems, Complaints and Defects

Issue ID	1468306
Internal NHTSA #	11096760
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES-BENZ
Model	CLA250
Model Year	2014
File date	11/05/18
Component	VISIBILITY:SUN ROOF ASSEMBLY
Product type code	VEHICLE
Description of the problem	I was driving my car on local streets, suddenly i heard a cracking noise from the sunroof. After that i pulled my car aside and notice that there was a small crack on the sunroof. (see attached photos) there was no falling foreign objects, no impact from the weather. I have no clue what is the cause of the day crack. My first reaction was to call the insurance company and find a parking lot to store the car. After i contacted the insurance company and i was on my way to the parking lot, the sunroof shattered completely. Some of the glass piece even fell and caused injury to my wife. This was definitely a manufacture defect because there was no impact from the outside at that time and you can also clearly tell from the picture of the crack. It is not caused by any fallen foreign object. I was not able to drive the car anymore at the risk of my family's injury so i called the mb roadside assistance to have the car tolled. The shattered sunroof not only cause diversion of the driver's attention and also cause body injury from the fallen glass pieces. Mercedes is not responding to the complain. Dealer is taking the responsibility on this issue and charge me $2,400 to repair the sunroof. I did a search on internet and i noticed that similar cases are widely seen worldwide, see below links to recent incidents in california and uk. Https://twitter. Com/red_devil718/status/979365018843172865 https://www. Carcomplaints. Com/news/2018/mercedes-benz-sunroof-shattered. Shtml (california class action lawsuit on gla) https://twitter. Com/srinivas_kamath/status/814467425190100992 one of the recent case even caused injury to a driver who is a pilot. He bought the case to the court in california. I really think mercedes should be responsible for this issue and evaluate the risk, consider a recall since this is not an uncommon case.
Vehicle Mileage at Failure	2
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	LONG ISLAND CITY, NY
VIN pattern	WDDSJ4GB3ENXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	1
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1C6RD7FP2CS267083 LGXCE4CBXSG002290 LNADHAB39P1E01861 3G1TB5AF4FL137552 LSKK48L10PD048577 WBAUE120X0PC77025 2HGFG1B35AH001324 WDDWF4CB1GF274012 4UF10ATV4AT200812 WVGZZZ5NZJW862072 1GKS2JKJ4FR178582 KMHD84LF7HU061329

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2014 Mercedes-Benz CLA250 Visibility Sun Roof Assembly Problems, Complaints and Defects, Recalls and Failures

2014 Mercedes-Benz CLA250 Visibility Sun Roof Assembly Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?