| Issue ID | 1396730 |
| Internal NHTSA # | 11012288 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES-BENZ |
| Model | CLA250 |
| Model Year | 2014 |
| File date | 01/08/17 |
| Component | VEHICLE SPEED CONTROL |
| Product type code | VEHICLE |
| Description of the problem | Yesterday i was travelling back home from office in the evening on highway, and suddenly my cla250 started showing message on console saying "pre safe features limited - see operators manual' and "vehicle inoperative - see operators manual" and lost its throttle, i was unable to accelerate, from 50mph i came down to 20mph within seconds and it was very scary as there were vehicles behind me thinking what i was upto. I immediately switched on flashers and tried my best to pull it back to small space between divider and exit, there was no proper shoulder space so got some scratches on my car. I had purchased this car from dealer as certified preowned vehicle just two months ago, and this was first time i was in such pathetic situation. I called roadside assistant and they were ready to send towing truck, meanwhile i turned off the engine and restarted it and all the messages disappeared and everything looked okay. I made a decision to go back home, as if my car were to be towed late in the evening , i wouldn't get car back the same day,and service center is like 30 miles away and there is nobody to drop me back home. So i decided to take it home and cancel towing truck call. Car moved fine from then on. Today i came to office in car fearing when it would stop again. I called the dealership and what they said was "oh don't worry, that must be some software glitch on pre safe condition, if it happens again bring it to dealership!!" . So literally i need to put my life and other drivers life at risk to wait and see if it happens again. I like my car, but definitely i don't want to die in it, neither i want to hurt someone else due to this so called software glitch |
| Vehicle Mileage at Failure | 27740 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPARTANBURG, SC |
| VIN pattern | WDDSJ4EB9ENXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |