| NHTSA Recall # | 180909 |
| NHTSA Compaign # | 21V072000 |
| MFG Compaign # | |
| Manufacturer | Mercedes-Benz USA, LLC |
| Supplier | MERCEDES-BENZ |
| Brand | MERCEDES-BENZ |
| Model | C300 |
| Model Year | 2017 |
| Component | COMMUNICATION |
| Date of notification | 07/08/26 |
| Begin date of manufacuring | 07/08/26 |
| End date of manufacturing | 07/08/26 |
| Type of recall | V |
| Recall initiator | MFR |
| Report received | 12/02/21 |
| Report created | 16/02/21 |
| Regulation part number | |
| FMV safety standard number | |
| Estimated number of affected units | 58 |
| Defect summary | Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2019 c300, e300, 2018-2020 cla250, 2020 cls450, amg e53, amg gt53, gle450, 2018 amg e63, amg gta, 2017-2020 gla250, glc300, 2019 glc350, amg glc43, 2017-2018 gle350, 2019 amg glc 43, glc350, gle400, 2017 gls450, s550, c300 cabrio, and 2018-2019 s560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the emergency call (ecall) function. |
| Consequence summary | A disabled ecall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. |
| Corrective action | Mbusa will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin april 13, 2021. Owners may contact mbusa customer service at 1-800-367-6372. |
| Recall notes | Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153). |