| Issue ID | 972056 |
| Internal NHTSA # | 10504565 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | SPRINTER |
| Model Year | 2011 |
| File date | 20/03/13 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | On february 20, 2013, i report to alex rodriguez said: "when my 2011 mercedes sprinter running on highway 59, the engine automatic stop working about 1 minutes."[xxx] sent a tow truck, our car pulled to the repair site. In march 1, 2013, [xxx] called "the car is no problem, we have to ride 40 miles."on the same day the car back to my home. My wife call them said: "the vehicle on the highway appear this kind of circumstance is a very dangerous thing, you just ride our car 40 miles and conclude that our car is no problem is extremely irresponsible."they said: "if you had car trouble, we willing to take all responsibility."on march 3, 2013, our car in san antonio on highway 410, the same situation come again, and this time the "check engine" warning lights is on . On march 3, 2013, i registered vehicle repair on [xxx] website want make reservation. On march 4, 2013, i called [xxx]two times and leaved message booking vehicle repair. At 1022am, [xxx] called me and said: "we can't fix your car, you go to other places to repair you are car."i asked the gentleman 2 times:" are you saying you refuse to provide repair service for us?"the answer is in the affirmative. We have two 2011 vehicles of the same mercedes sprinter,. Another car also had a similar problem, but not so serious, and another one often radio not working. We took the car to [xxx] many times, but they said that your car is no problem. Now what should we do? Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 20000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STAFFORD, TX |
| VIN pattern | WDZPE8CD1B5XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |