2014 Mercedes benz S550 Air Bags Problems, Complaints and Defects, Recalls and Failures

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2014 Mercedes benz S550 Air Bags Problems, Complaints and Defects

 Issue ID1051232
 Internal NHTSA #10575159
 ManufacurerMercedes-Benz USA, LLC.
 Model Year2014
 File date12/02/14
 ComponentAIR BAGS
Product type codeVEHICLE
 Description of the problemI purchased a new 2014 mercedes s550 and the day after purchase, the airbag malfunction light came on. I set up an appointment to have this corrected, and was told it was fixed. A couple of weeks later, i was traveling at approximately 20mph, approaching an intersection where i did not have a stop sign. I noticed a large suv traveling east bound at excessive speeds (guessing 35-40), which did not appear to be stopping, but could not stop in time to avoid the collision. The suv impacted the driver's side of my vehicle at full speed. My vehicle spun and was hit again at the side and rear driver's side. I was pushed over the curb and into a snow bank where i eventually stopped after hitting the yield sign. I was trapped in my vehicle as i had carved thru the snow and all doors were blocked. The damage to the vehicle was on the driver's side front, side and back. The hit was hard enough to cause frame damage to the vehicle, needing frame repair. There were no airbags deployed during the crash and given the previous malfunction with the airbag system, this was a major concern for me. I notified mercedes benz of the issue, and it wasn't until several requests that they responded. They sent someone to the body shop to look at the car and confirmed there is frame damage; however, stated it was not hard enough of a hit to trigger airbag deployment. I have a hard time understanding how it can be hard enough to cause frame damage yet not trigger airbag deployment? This is a completely redesigned vehicle and mine was one of the first on the road. I am fearful that this is a larger issue that is not being addressed, or uncovered, since this is a recently released model. As a result of the impact, i sustained injuries to my neck, back and left elbow. I am hoping this could get address to avoid future injuries, or death, to other drivers and passengers. Thank you.
 Vehicle Mileage at Failure2200
Number of Occurences1
Source of the issueNHTSA WEB SITE
 City and StateDEARBORN, MI
 Was vehicle invloved in a crash?Y
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?
 Was part original equipment?
No. of injured persons1
No. of fatalities0
 Date of purchase29/11/23
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders8
Drive train type
Transmission type
 Vehicle speed20
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.



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