| Issue ID | 1097968 |
| Internal NHTSA # | 10621728 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | S550 |
| Model Year | 2007 |
| File date | 07/08/14 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My last two vehicles have been a 2007 mercedes s550. My first one operated well until the last 6-months that i had it. During that time, i had six visits and $5000+ in repairs, before a freak flood totaled the car. I used the insurance money and purchased a second car, identical to the first. I have not even made the first payment, and the car has been diagnosed with a gasket leak between the upper / lower intake manifold. This is a molded gasket and is not field replaceable. The entire manifold must be replaced at $2000. In my research, it has been discovered that this has been a known issue with mercedes, but they refuse to issue a recall to correct the problem. Instead, they allow the warranty to expire and allow the consumer to pay for the bill. I have contacted mercedes benz usa and they refuse to provide any compensation or even acknowledge that it is a known issue. This is totally unacceptable and shows a lack of commitment by mercedes to stand behind their product. I might point out that they only have 48 month / 50k warranty, which is very low to other vehicles which have a standard 10 year / 100k warranty. This tells me that mercedes does not have the faith in their cars to increase the warranty. This is a car that cost 100k new and one would expect a better warranty and support from a company that touts their cars as being the best. I can tell you that i will never buy another mercedes or step foot into a dealership. On that note, i caught my local dealership attempting to overcharge me on a part by $400. Once i proved what other dealers where charging, they made an excuse and gave me the part at the rate that the other dealership was charging. What a shame. Buyer beware!!! |
| Vehicle Mileage at Failure | 77000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RINCON, GA |
| VIN pattern | WDDNG71X87AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |