| Issue ID | 800970 |
| Internal NHTSA # | 10342364 |
| Manufacurer | MERCEDES-BENZ USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | R500 |
| Model Year | 2006 |
| File date | 06/07/10 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | Air matic suspension malfunction error message with no codes. Car has been in and out of dealership for past year for this issue. During highway driving car issued warning that car height was too low for driving, manual read to proceed with caution. Once parked and off, the car completely dropped to the ground causing the tires to rub against the wheel well. Another occurrence, when placing more weight in addition to the driver causes the malfunction error message causing a rough ride and the suspension to raise unevenly. Car has been to the mb dealership over 4 times and they cannot figure out what is causing this problem with the airmatic suspension as the computer does not leave any codes for them to follow. Car is being driven and tested by the dealership overnight (this is the second time they've monitored overnight) and over the weekend to further monitor the problem with a computer connected to the car to detect the malfunction. The malfunction started occurring every three months and has progressed to every other week during the past year. The car does not drive as car with air matic suspension should but rather a car with no suspension at all. Service manager suspects it to be an issue with the computer system (last resort repair as per mercedes benz) which is causing the malfunction. Service manager explains that all other options must be exhausted prior to communicating with mb for the last resort alternative. |
| Vehicle Mileage at Failure | 40000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CORAL GABLES, FL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |