| Issue ID | 1574485 |
| Internal NHTSA # | 11221197 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | R350 |
| Model Year | 2011 |
| File date | 04/06/19 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | "takata recall" for a year and a half, i have been trying to have my car repaired, but mercedes benz here in reno (and fairfield, california as well) has refused to repair it with the statement that parts are not available. I have called the service department and been told the parts are in stock. I have made appointments, but when i show up for the repair, i am told parts are not available. This month, june 4, 2019, i showed up for an appointment made in connection with the recall notice and was told the parts were not available. On june 14, i had an appointment in fairfield, california; i showed up; and again was told no parts are available. I had another appointment on june 24; but again, i received a call from v. Cruz of mercedes benz and told no parts are available. This process has been going for a year and a half. Of late, i have received e-mail notices (second notice, recall reminder, third notice, recall reminder) of which i have made appointments (as described above) but only to be turned away with the statement, no parts are available. It is very disheartening to know there is a dangerous condition in my car that could injure my grandchildren or loved ones and to be subject to the kind of games that mercedes benz seems to be playing. On one hand, they send out notices as if they are doing all they can to take care of the recall problem; but on the other hand, they consistently do nothing. I would like to know my options. How serious is the recall? Am i placing my grandchildren and loved ones at risk? Please let me know. And thank you in advance for giving this matter your attention. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RENO, NV |
| VIN pattern | 4JGCB6FE9BAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |