| Issue ID | 978248 |
| Internal NHTSA # | 10510331 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | R350 |
| Model Year | 2007 |
| File date | 01/10/12 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | In october 2012, my 2007 r350 dash indicated air suspension malfunction and right rear end lowered close to top of tire. Brought to mercedes dealer in new rochelle, ny for diagnosis and problem was determined to be a collapsed suspension airbag component requiring replacement. Brought vehicle to my trusted and experienced mechanic who replaced right airbag and failed air compressor with new original mercedes parts. In april 2013 vehicle dash indicated air suspension malfunction once again - this time left rear end lowered. My mechanic replaced left airbag component and failed air compressor again with new original mercedes parts. Now both sides of rear suspension will not fully elevate to the proper level no matter what corrective action/repair is performed even after replacing left and right rear shocks. I have made several telephone calls to mercedes customer service and my complaints were registered. The issue has been referred to dedicated mercedes corporate troubleshooters; however, they will not acknowledge that an issue exists with the airbag suspension system and will not offer financial assistance since the vehicle is out of warranty. I have a friend who has a 2006 r350 and has experienced the identical air suspension problem. I have also met other r350 owners who have experienced the same issue. No recall or dealer service program has been issued addressing this problem. |
| Vehicle Mileage at Failure | 67000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEW ROCHELLE, NY |
| VIN pattern | 4JGCB65E47AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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