| Issue ID | 1145673 |
| Internal NHTSA # | 10670258 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2012 |
| File date | 10/11/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | We bought this new vehicle and has been used very carefully as well. No accidents on this vehicle at all. We noticed that the front bumper chrome was peeling off. It is coming off in flakes as though the chrome did not adhere to the material at all. Took it to dealership and requested for a replacement as it is still covered under warranty. I researched and found out ours was not an isolated event and this has been issue for many others as well. However, the dealership refused replacement stating that this happened due to damage. I look at the bumper and cannot even see a small dent. The front bumpers are needed to withstand crash of lower magnitude and retain the bumper quality. This is unacceptable. Mercedes needs to honor the bumper to bumper warranty and take of this defect by recalling all of the vehicles. |
| Vehicle Mileage at Failure | 14760 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOUTHLAKE, TX |
| VIN pattern | 4JGDA5HB5CAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |