| Issue ID | 993151 |
| Internal NHTSA # | 10523508 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2012 |
| File date | 05/07/13 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I am going to uhaul to rent trailer. Uhaul is around 8 miles from my house. After 7 miles of driving on the road suddenly showing error message " power steering malfunction refer to operator's manual" at that time steering was super super super hard to turn. Immediately i turned on the hazardous lights. Applied full amount of power with my 2 hands turned steering wheel to right to exit the road. Slowly it moved and changed lanes and took vehicle to off the road it took around 5 minutes to off the road. I referred, manual nothing mentioned in manual. Try change mode from power manual, but no luck. Called emergency road side assistance. They don't know how to solve and even problem, but they agreed that its too hard to steer wheel when u get this message. My ml350 towed to nearest dealer and also towing guy also surprised and he felt it was too dangerous. After 2 hours mercedes service advisor called me and told me that they did not found any mechanical failure, but they have to update the software. And also they are observing my vehicle for 2 days. If it happens on highway with the speed of 70-80mph how should i control the vehicle and i will be in the accident and it will lead to anything, my wife is too afraid to drive the vehicle. I spend 60k on it. I am also too scare to drive the vehicle. |
| Vehicle Mileage at Failure | 7845 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SCHAUMBURG, IL |
| VIN pattern | 4JGDA5HB5CAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |