| Issue ID | 1001370 |
| Internal NHTSA # | 10534063 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2009 |
| File date | 01/11/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The back hatch on my 2009 mercedes ml350 would not open using the electronic key or the driver button in the door. There was a noise that sounded like it was opening, but the latch would not release the door. On multiple occasions my battery would suddenly be dead. I assumed i must have left a light on. It was not until i saw a complaint with nhtsa of the exact same problem that i realized that my unopened hatch was draining my battery. I have since had to replace my battery at an expense of over $300. Mercedes batteries are extremely expensive and can only be purchased at the mercedes dealer. I can only open the hatch manually by crawling inside the vehicle and tripping a switch at the back of the vehicle. I am checking on how much it will cost to have the latch and actuator replaced. Estimates appear to be about $1,000 to have these parts replaced. After researching this issue on the internet there are many people who are having the same problem. On one site mercedes even admitted that they are aware that there is a problem with latch on this model. |
| Vehicle Mileage at Failure | 95000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | TULSA, OK |
| VIN pattern | 4JGBB86E69AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |