| Issue ID | 912022 |
| Internal NHTSA # | 10452085 |
| Manufacurer | MERCEDES-BENZ USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2008 |
| File date | 22/02/11 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | I had the car serviced by the dealer and asked that they specifically check for any leaks or other abnormalities as i would be out of the 50,000 warranty period. About three weeks later i noticed an oil drop on the floor of my garage. I took the car to the dealer and they said that the seals in the steering were the cause of the leak and needed to be replaced. I argued with them about paying for this repair as the car only had 53000 +_ and this should not fail unless it was a defect design. Eventually they agreed to fix it with mb paying 1/3 and i pay 2/3 some $1200. When i went to pick up the car they told me that in addition to seal failure that the bearing on the firewall that holds the steering column was also defective and had to be replaced. I told them i would not pay for the repair and to go back to mb and tell them this is ludicrous and they will have to pay. The final upshot was that they increased the amount that mb would pay to 2/3 and that mb would also pay for the entire bearing repair. In my opinion this is a design defect as this car has never been off road or otherwise abuse and has been serviced as required by the manufacturer. It is my wife's car and get very little use. I was advised by the dealer that they have had other similar claims. This should be a recall item. |
| Vehicle Mileage at Failure | 53000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HAYDEN LAKE, ID |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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