| Issue ID | 1353085 |
| Internal NHTSA # | 10948821 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2006 |
| File date | 27/01/17 |
| Component | VEHICLE SPEED CONTROL |
| Product type code | VEHICLE |
| Description of the problem | There is a systemic problem with the mercedes benz 7g tronic 722. 9 transmission control module which causes the vehicle's transmission to, without notice, fail to shift out of 2nd gear which creates a serious safety hazard while driving including entering the freeway and attempting to merge into traffic. The issue is well documented on a number of website on the internet which includes support groups including one advocating and soliciting a class action suit in the state of ca. The nhtsa needs to look into this manufacturer's defect so as to prevent serious injury including the loss of life. Mb usa is very much aware of the issue which requires the replacement of transmission control module (tcm). Adding insult to injury, mb restricts the sale of the tcm so that the repair can only be made at an authorized mb dealership adding to the consumer's cost to repair the vehicle. The estimate repair cost is $1,500 at the dealership. Cost estimates outside of the dealership, if the item was able to be purchased, is less than half that. I was nearly rear ended by a tractor trailer while entering i-91 in ct just last week when the vehicle unexpectedly went into what mb calls "limp mode" when the check engine light comes on and the vehicle speed is restricted to 30 mph immediately. This near death experience was quite alarming. I contacted mb usa and they denied any knowledge that the problem was at all due to defective manufacturing. As an individual consumer we have no rights in this matter to eliminate this manufacturers safety defect while mb restricts and monopolizes the repair of a problem that they created. The failure of this part can happen at any time regardless of vehicle miles. |
| Vehicle Mileage at Failure | 92000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROCKALL, CT |
| VIN pattern | 4JGBB86EX6AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |