| Issue ID | 1519800 |
| Internal NHTSA # | 11156582 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLS450 |
| Model Year | 2017 |
| File date | 30/11/18 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | On friday 11/30 my 2017 mercedes gl450 suffered a catastrophic electronic malfunction that led to a) no ability to get car out of drive (e. G. Wouldn't park, reverse, couldn't take my foot off the brake), b) no ability to turn car off, c) power steering went out, d) airbags flagged as inactive, e) most all my dashboard warning lights went on including one that said "malfunction", f) my dashboard gauges failed (e. G. No working odometer), g) the rear hatch couldn't open. This happened while driving my family -- including 2 young children -- through the desert, putting us at very great risk. My car is being serviced at mb of valencia (the closest one i could drive to). I'm being told by them that a minor, low-speed and low-impact dent in my rear bumper caused a misalignment in my exhaust, which blew hot air into the bumper and caused the blind spot assist to melt. This seems like a major design flaw -- that a small misalignment could cause a severe and life-threatening cascading system malfunction if left untreated, and that i had no warning of any kind that what appeared to be a minor dent was a major issue. I want to know if others have had this happen, and if this warrants initiating a recall investigation. My insurance company is taking photos and writing up findings. I'll provide them on request. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LOS ANGELES, CA |
| VIN pattern | 4JGDF6EE1HAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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