| Issue ID | 1288057 |
| Internal NHTSA # | 10872513 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLK350 |
| Model Year | 2013 |
| File date | 28/05/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | My 2013 glk350 was stationary and i was parked in my parents driveway in illinois. It was nighttime and i went to go close the panoramic roof since i was going inside and it was lightly raining. Temps outside were mild since it was may 27, 2016. When i went to close the roof i heard a crunch sound but did not notice it was shattered. I closed the sun blind and it wasn't until i opened the blind the next time may 28, 2016. My sister and i both looked up and noticed the glass was shattered. The rest of my family also noted the damage also and we took included pictures. I called mb usa at 800 367. 6372. Adam the rep i spoke to said i needed to take it to the dealership to see if it's part of a recall but when they looked it up there was no recall for my vin?? I followed up with vanessa at the 800 and she said the same that svc guy did at dealership. I escalated my complaint for resolution, no objects or rocks, etc came in contact with the glass and the track was clear of debris. I looked on internet and noted several similar incidents of the glass shattering and some with glass exploding out or imploding??! Mb is not claiming responsibility which i do not understand! I have escalated again and i am still waiting to connect with mb usa to discuss since this is clearly a defect. It doesn't matter whether you're stationary or moving this is a serious hazard. I had to get this repaired and cost me upwards of $1600 out of pocket.. But has cost up to $2k per incident. Come to find out this is not only happening to other car models and so far there are complains filed against kia and nissan. |
| Vehicle Mileage at Failure | 62000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | WDCGG8JB7DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |