| Issue ID | 1455177 |
| Internal NHTSA # | 11080693 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLK350 |
| Model Year | 2013 |
| File date | 09/03/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | April 2013 i purchased a 2013 glk 350 mercedes benz. February 2016 ntsha issued a recall for my vin number. Mercedes benz the manufacturer nor rbm mercedesdealership of alpharetta,georgia never notidfied me. I was totally unaware. January 8, 2018 i saw a mercedes airbag recall. I next day i spoke to rbm mercedes mr. Smith and he said he did not know. The same day, january 9, 2018 mr. Denton, maintenance texted me to tell me that he checked with my vin number and my car did not have an open airbag recall. This was not true. March 9, 2018 mercedes manufacturer sent me a "recall letter" for the first time. I googled ntsha website and keyed in my vin and a recall was issued in 2016 and again march 2018. I contacted the rbm mercedes dealership mr. Smith, mr. Beecham, mr. Leavy, mr. Haywood, and (mr. Denton;non-responsive) i requested a free loaner and i don't feel safe riding in my car. This is my only car. My request for a loaner was denied and was told by mr. Beecham that only the manufacturer can give me a loaner. Mr. Smith said borrow someone's car. Mr. Haywood said that he emphathize with me but the is still safe. It might be 2019 before my car get fixed. I am riding in an unsafe vehicle waiting for something to happen to me and my family. Mercedes need to provide a free loaner. Dp |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MARIETTA, GA |
| VIN pattern | WDCGG5HBXDGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |