2012 Mercedes benz GLK350 Service Brakes Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Mercedes benz GLK350 2012 service brakes. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Mercedes benz GLK350 2012 service brakes and complaints other owners have filed.
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2012 Mercedes benz GLK350 Service Brakes Problems, Complaints and Defects

 Issue ID1303101
 Internal NHTSA #10889164
 ManufacurerMercedes-Benz USA, LLC.
 BrandMERCEDES BENZ
 ModelGLK350
 Model Year2012
 File date01/07/16
 ComponentSERVICE BRAKES
Product type codeVEHICLE
 Description of the problemThe cpa+ (collision prevention assistance) brake system fitted to our 2012 glk 350 malfunctioned. On the freeway, without any traffic in front of our car for more than 100 feet, the automatic brakes jolted the car slowing it down suddenly from approx 70mph to approx 55mph. The car was immediately taken to the dealer for repair and early service under an extended service contract. We were informed that the car is ready and picked it up having been told that the problem is fixed. Subsequently, the problem recurred. Again, under similar road conditions and speed, the car jolted into a sudden decceleration and maintained a lower speed. It appears to have worn out the brakes completely as the car continued to be driven for a few miles. When the driver eventually tried to slow down and stop the car, the brake response was abnormal (soft) followed by failure, resulting in a collision into a concrete wall. During these events, no visual or audible warnings were emitted by the vehicle, as per the design of the cpa+ system. Mercedes benz usa, llc, and the dealer, mercedes benz of steven's creek, have both represented to us that there is nothing wrong with the car and no work has been done on it. Based on our evidence, including 4 witnesses in the most recent incident, the brakes were unsafe to use after the incident, contradicting the mercedes and dealer testimonies. Both mercedes benz and the dealer have refused to provide any writing describing the condition of the vehicle. We believe that a fraud is being perpetrated on the public and that lives are in danger because of a defect in the design, or the manufacture, of the brake and cpa+ system, or both.
 Vehicle Mileage at Failure
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StateSARATOGA, CA
VIN pattern WDCGG5GB2CFXXXXXX
 Was vehicle invloved in a crash?Y
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase07/08/26
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed5
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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