| Issue ID | 1549148 |
| Internal NHTSA # | 11190920 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLK350 |
| Model Year | 2012 |
| File date | 22/03/19 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall manufacturer recall numbers 2018030010 and 2018030011 nhtsa recall numbers 17v017 and 16v081 i called mercedes of tucson, az to schedule an appointment to address the open recalls on my vehicle. I was told by the service person with whom i spoke that my airbags could be ordered and i could be scheduled to address the recalls the first week of april 2019; however, i had to call her back to provide my vin so she could verify the recalls. When i called back and provided my vin, i spoke with a different person and she informed me that there were no open recalls, which was completely false. I told her that i wanted something in writing that there were no open recalls, because that conflicted with the safety recall notice i received in 2018, and the recall information for the vin on nhtsas website, which i had just verified. She said she would ask management about getting something in writing for me. A client relations rep called me after that discussion to confirm i did have two open recalls. She further informed me that parts are unavailable until september 2019, and they can't even order parts until then; there is no order queue. My first concern is that their people are giving false information regarding a potentially deadly recall notice (i. E. Stating there are no open recalls). The client relations person explained that they have two parts people who are new, and one of them seemingly "verified" there were no open recalls. The fact that whichever one verified the recalls is new is irrelevant. They need to update their process and system, as i was told the verification was done in their system, not nhtsas website. Secondly, given the amount of time that has elapsed since the initial recall, i have to wait an additional six months for repair, and the parts may not even be available then, i was told. That is unacceptable. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAHUARITA, AZ |
| VIN pattern | WDCGG5GBCF7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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