| Issue ID | 1261860 |
| Internal NHTSA # | 10836320 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLK350 |
| Model Year | 2010 |
| File date | 25/08/15 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | Electrical system warning light came on several times during a return weekend trip while traveling on ih 35 at approximately 65mph for srs control unit malfunction. The message light completely lit up several times and warned that the srs control was malfunctioning and should be taken care of as soon as possible because it could cause great harm in case of an accident or sudden stop. I was very afraid during this return trip and was happy i was less than an hour from home. I immediately called the mb dealer to schedule an appointment to take care of the problem. The dealer confirmed the problem and repaired the srs problem on my vehicle on 8/27/2015. I received a notice by email on december 17, 2015 and additionally received a (important safety recall 2015110002 interim notice to replace srs control unit along with my vin#, nhtsa recall# 15v711) from the manufacturer confirming the problem on december 28, 2015. And immediately called the dealership to discuss a monetary refund and was told that i must wait for a second letter before they could issue or discuss a refund for the replacement repair i paid for. To date, i have not received any follow up from the dealership . I would like to know when i will receive the second notice and/what other steps are available to be compensated by refund. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUSTIN, TX |
| VIN pattern | WDCGG8HB0AFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |