| Issue ID | 1480638 |
| Internal NHTSA # | 11110871 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLE350 |
| Model Year | 2018 |
| File date | 27/04/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Electric power steering failed while car was in motion, causing unsafe condition, loss of steering control and low speed collision with concrete wall. Various warning messages in the instrument cluster appeared. Mbusa inspected vehicle, and an electronic steering control fault code was found. Technician states in repair order "steering rack shorted" and "performed sds and found no communication with electric power steering control unit." mbusa refused to make any repairs under warranty, stating mbusa "performed very thorough analysis of the subject vehicle and found that the vehicle operated as designed without defect at the time of the incident." prior model years of the same model vehicle were recalled for defective components and water ingress into the electric power steering control unit (see: nhtsa safety recall report: 17v-241). |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CORAL GABLES, FL |
| VIN pattern | 4JGDA5JB0JBXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |