| Issue ID | 1479367 |
| Internal NHTSA # | 11109871 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLE350 |
| Model Year | 2017 |
| File date | 01/06/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | There is a strong smell of mold coming from the air conditioning ducts of my vehicle, which mercedes will not permanently fix. Complaints to the dealer result in the dealer cleaning the a/c system and replacing the filter, but the smell returns within one month. I am advised that the a/c system is not allowing the condensation to drain and it remains in the system and does not evaporate causing the mold smell. I am further advised that the system is defectively designed to try to evaporate the condensation within the system without a drain tube, which is not working. There have been two class-action lawsuits filed against mercedes to compel it to rectify the situation, but no resolution has been reached. In the meantime the occupants of my vehicle and other mercedes vehicles are exposed to a substantial health hazard as they are required to inhale air with mold in it. Mercedes continues to deny the a/c system is defective and refuses to permanently fix this problem. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SCOTTSDALE, AZ |
| VIN pattern | 4JGDA5HB5HAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
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| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |