| Issue ID | 1511895 |
| Internal NHTSA # | 11149969 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLE350 |
| Model Year | 2017 |
| File date | 17/07/18 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | We bought our brand new car in december 2016. Since we bought it, we've had a multitude of things that would go wrong. First, a brake light warning went on for no reason, then our a/c wasn't working which occurred on may 2017. We experienced alot of minor issues including the phone, bluetooth connection, the engine warning light would go on. If you stopped the car, and reset it, this would go away. The "hold brake" for a hill would work and then not work; windows would go down on their own. The sirius radio would work intermittently. On the last incident with the sirius radio, which occurred in july 2018, we took it to the dealer, and we were called and told our car had a water issue. Apparently, the sirius module sits under the passenger seat and when broken down, the aformentioned was discovered. It was brought to our attention that mb had issued a technical service bulletin which described symptoms that we had with our car. The bulletin describes the issue as "malfunctions of various control units, and/or on board power supply problems caused by water in the control unit tray under the driver/front passenger seat [dislocated, pinched or leaking condensation hose on the a/c housing which results in water collecting in the a/c housing or leaking, resulting in water entering the interior]. Note that when we had the car serviced for the a/c, the dealer said our car was fine, however, when we got the car back, our air conditioning was frigid. - another symptom of this problem. Please be aware that, as of this date, mb is refusing to fix the problem. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FLANDERS, NJ |
| VIN pattern | 4JGDA5HB3HAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Date of manufacture | |
| Type of child seat code | |
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