| Issue ID | 1527707 |
| Internal NHTSA # | 11165047 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLC43 AMG |
| Model Year | 2019 |
| File date | 02/01/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | i purchased a 2019 glc amg 43 as a xmas gift for my wife. It was black with a vibrant brown interior. I was concerned that the electronics(backup camera, bluetooth, music, entertainment console) were nonfunctional. However, the explanation the sales representative gave me was sufficient at the time. He said mercedes was updating their computer software and we should be getting an update on january 2, 2019. Needless to say, it was not true! The service manager explained that this vehicle was missing the "brain." the computer system that communicates with the entire vehicle was not in our vehicle? Yes! We were sold a vehicle that was not ready for production. It's unsafe, and rather than being offered another comparable vehicle for being so negligent and inconveniencing me and family, the general manager has avoided speaking with us all together. I have been communicating with mercedes usa to resolve this issue. At one point of the transaction we were asked to possibly consider taking the refurbished vehicle back after its repairs. None of these guys making the recommendation would take a vehicle that they bought brand new after it has had major safety and electrical issues. This is mercedes long beach sick idea of world class service! To add salt to the wound, it's now been over 3 weeks and we must make a car payment on a vehicle that sits idle waiting for missing components. Unfortunately, we are still waiting for mercedes to do the right thing. This will be the last mercedes my family and i will purchase |
| Vehicle Mileage at Failure | 247 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LONG BEACH, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |